# Return Process

**STEP 1:** Contact Ela Rae for an exchange authorization number. Please do not ship a return back without an RA #. Please note returns must be post marked for exchange within 10 days of receipt of your item. Please make sure to include which piece you would like to exchange for.

**STEP 2:** Pack your return in a padded envelope or shipping box to ensure it arrives safely.

Do NOT ship in a standard paper envelope - it will rip in transit when it is processed through the postal service machines.

If you are shipping back rings, earrings or something very fragile please pack it in a box with bubble to avoid it being crushed in transit.

**STEP 3:** Include a copy of your packing slip or order number.

**STEP 4:** Use a shipping method that is trackable. Purchase insurance as we are not responsible for items lost in transit.

Tamar Silva

RA# ORDER #

517 Sherwood Rd., Ho Ho Kus, NJ 07423

\*DO NOT address packages as Ela Rae for theft purposes\*

Once Ela Rae receives your package and inspects that the order has been returned in the same quality it was sent a gift card will be issued within 2-3 business days. As noted in our return policy a $10 shipping and handling fee will be deducted from the gift card amount.